Impact of Transitioning from IP-Based to Federated Access: A Case Study on Reducing Support Requests
Document Type
Article
Publication Date
2025
Abstract
This case study describes how transitioning to OpenAthens transformed Coastal Carolina University's access model to scholarly online information. It reports how the switch improved the user experience by enabling seamless, point-of-need authentication, strengthened privacy and security, and ultimately reduced staff time spent on access-related support by approximately 75%.
Recommended Citation
Felts, John W., "Impact of Transitioning from IP-Based to Federated Access: A Case Study on Reducing Support Requests" (2025). Library Faculty Publications. 21.
https://digitalcommons.coastal.edu/lib-fac-pub/21
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.