Date of Award

Spring 1997

Document Type

Legacy Thesis

Degree Name

Bachelor of Science (BS)

Department

Management and Decision Sciences

College

College of Business

First Advisor

Virginia B. Levsen

Abstract/Description

The purpose of this thesis was to study total quality in various aspects of organizations. There was special emphasis placed on the small business sector, as well as the effects of empowerment within all organizations. Extensive research was done and knowledge obtained as a Management major was applied. The related literature conveys that quality is as important to small business as it is to large corporations. Whether the organization be large or small, the quest for total quality in any organization is never ending. Several studies indicate that companies are demanding such intense loyalty from employees to achieve desired quality, that the quality of work life is decreasing in the 1990's. Long hours, and the demand of single-mindness that organizations are demanding is making it impossible for more and more people to have families. An analysis of the organizations studied, has led to the finding that empowerment is perhaps the best alternative for organizations to implement. In addition, to achieve total organizational quality, management must be willing to relinquish significant authority and be ready to implement constant change.

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