Presentation Title

Accessibility and Productivity within Primary Healthcare During a Global Pandemic

Presentation Type

Poster

Full Name of Faculty Mentor

Pamela Martin, Political Science

Other Mentors

Michelle Dzurenda

Major

Intelligence & National Security Studies

Presentation Abstract

The World Health Organization defines primary healthcare as a whole-of-society approach to health that aims to ensure the highest possible level of health and well-being and their equitable distribution by focusing on people's necessities and as early as possible along the continuum from health prevention and disease prevention, and as close as feasible to people's everyday environment (WHO, 2021). This study will examine the impact of Tidelands Health Family Medicine during the COVID-19 pandemic from a productivity and accessibility standpoint, while connecting findings to the United Nations Sustainable Development goals. Through qualitative and quantitative data, I measure the benefits of a centralized scheduling call center. As primary healthcare ensures healthy lives and promotes well-being for all at all ages, the addition of a call center promotes inclusive and sustainable economic growth, employment and decent work for all. Furthermore, I aim to connect the increase in productivity to increased patient satisfaction and improved accessibility to healthcare.

Location

Poster Session 1

Start Date

12-4-2022 12:30 PM

End Date

12-4-2022 2:30 PM

Disciplines

Political Science | Sustainability

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Apr 12th, 12:30 PM Apr 12th, 2:30 PM

Accessibility and Productivity within Primary Healthcare During a Global Pandemic

Poster Session 1

The World Health Organization defines primary healthcare as a whole-of-society approach to health that aims to ensure the highest possible level of health and well-being and their equitable distribution by focusing on people's necessities and as early as possible along the continuum from health prevention and disease prevention, and as close as feasible to people's everyday environment (WHO, 2021). This study will examine the impact of Tidelands Health Family Medicine during the COVID-19 pandemic from a productivity and accessibility standpoint, while connecting findings to the United Nations Sustainable Development goals. Through qualitative and quantitative data, I measure the benefits of a centralized scheduling call center. As primary healthcare ensures healthy lives and promotes well-being for all at all ages, the addition of a call center promotes inclusive and sustainable economic growth, employment and decent work for all. Furthermore, I aim to connect the increase in productivity to increased patient satisfaction and improved accessibility to healthcare.