Accessibility and Productivity within Primary Healthcare During a Global Pandemic
Presentation Type
Poster
Full Name of Faculty Mentor
Pamela Martin, Political Science
Other Mentors
Michelle Dzurenda
Major
Intelligence & National Security Studies
Presentation Abstract
The World Health Organization defines primary healthcare as a whole-of-society approach to health that aims to ensure the highest possible level of health and well-being and their equitable distribution by focusing on people's necessities and as early as possible along the continuum from health prevention and disease prevention, and as close as feasible to people's everyday environment (WHO, 2021). This study will examine the impact of Tidelands Health Family Medicine during the COVID-19 pandemic from a productivity and accessibility standpoint, while connecting findings to the United Nations Sustainable Development goals. Through qualitative and quantitative data, I measure the benefits of a centralized scheduling call center. As primary healthcare ensures healthy lives and promotes well-being for all at all ages, the addition of a call center promotes inclusive and sustainable economic growth, employment and decent work for all. Furthermore, I aim to connect the increase in productivity to increased patient satisfaction and improved accessibility to healthcare.
Location
Poster Session 1
Start Date
12-4-2022 12:30 PM
End Date
12-4-2022 2:30 PM
Disciplines
Political Science | Sustainability
Recommended Citation
Kerns, Hannah, "Accessibility and Productivity within Primary Healthcare During a Global Pandemic" (2022). Undergraduate Research Competition. 43.
https://digitalcommons.coastal.edu/ugrc/2022/fullconference/43
Accessibility and Productivity within Primary Healthcare During a Global Pandemic
Poster Session 1
The World Health Organization defines primary healthcare as a whole-of-society approach to health that aims to ensure the highest possible level of health and well-being and their equitable distribution by focusing on people's necessities and as early as possible along the continuum from health prevention and disease prevention, and as close as feasible to people's everyday environment (WHO, 2021). This study will examine the impact of Tidelands Health Family Medicine during the COVID-19 pandemic from a productivity and accessibility standpoint, while connecting findings to the United Nations Sustainable Development goals. Through qualitative and quantitative data, I measure the benefits of a centralized scheduling call center. As primary healthcare ensures healthy lives and promotes well-being for all at all ages, the addition of a call center promotes inclusive and sustainable economic growth, employment and decent work for all. Furthermore, I aim to connect the increase in productivity to increased patient satisfaction and improved accessibility to healthcare.