Are your users having online resource access issues? Is access intuitive and reliable? Are you concerned that your user community’s online privacy isn’t sufficiently protected? Did you ever wish there was a toolkit to help you audit these and other issues? We can help!
To help navigate the complex issues that occur as a result of changing technology, regulations, and user expectations, SeamlessAccess is producing a toolkit that gives librarians a framework for auditing their resource access. Structured into four key areas - Usability, Privacy, Reliability, and Security- the toolkit enables libraries to identify the risks and opportunities that inform decision making and advocate for future investment.
This presentation explores the first two areas (Usability & Privacy) and includes a discussion about the toolkit along with the issues it addresses. It also features a case study by a library that has utilized this toolkit to identify and address access-related issues, assess potential ethical or legal exposure, and identify best practices and recommended next steps for moving forward. We will also demonstrate how this toolkit can serve as a communications tool to enable librarians to improve knowledge and awareness within their teams as well as with key stakeholders outside the library.
Felts, John; Griffey, Jason; and Lloyd, Tim, "The SeamlessAccess Audit Toolkit: A Framework for Librarians to Audit Resource Access" (2023). Library Faculty Presentations. 13.
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