In this study, we report findings from a sample of students at a traditionally African American public institution in the South on a key retention issue – appealing denial of financial aid. We present background which suggests that the financial aid area is in a period of uncertainty where "good" information may be difficult for students to find. Our findings suggest that the students in our sample were relatively successful in their appeals but that they did not appear to fully realize the influence of college services in helping them to attain the results.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.